Coca-Cola Amatil Indonesia

Coca-Cola Amatil Indonesia – National Office is looking for a qualified candidate to fill in the managerial position of IT Application Support Services Manager, this position will be based in Cibitung – Bekasi and directly reporting to IT Infrastructure and Services Manager.

IT Application Support Services Manager
Bekasi (Jawa Barat) - Cibitung

Responsibilities :
The role of IT Application Support Services Manager covers the responsibility to provide direction and technical expertise to the greater business in-line with company standards and will ensuring the team to deliver application and information availability according agreed Service Level Agreement.

As IT Application Support Manager, you also will be in charge following responsibilities :

• Provide leadership across all business operations in providing business application support and ensure correct information deliver to the business
• Provide accurate business information according  to agreed Service Level to the production application that has been in production environment for supporting business operational
• Ensure application availability with minimum downtime to complete business needs
• Perform application monitoring of the application availability, identify performance improvement in order to record the information and share across with all related parties, internal and external IT
• Perform regularly  Disaster Recovery Exercise that enables the recovery of the production environment in any urgent situation at agreed time duration by the business
• Administration of objects on the application and assignment of appropriate authority attributes and coordination of security and access to the system
• Review and analyze production metrics and put forth recommendations. Implement and track improvements. And Coordinate issues between production and development teams
• Manage the Technical relationship with the Outsourced Business Partner and works with business solution team and Technical team to ensure performance / availability of business application during normal working operations and critical periods
• Facilitate Incident / Emergency change management procedures in support of financial accounting month / quarter / year end periods, with Finance and the IT&S Support organization and 3rd parties. Also provide point of escalation and support for all technical issues related to Customer Service processes / applications
• Manage standard change management procedures for application enhancements within IT organization and 3rd parties
• Manage IT Help Desk and Problem Management within IT production environment to ensure IT Service delivery to the business within defined SLA's / standards

Requirements :
To be successful in this position, you would be expected to have the following qualifications :

• Holding minimum Bachelor Degree from reputable university majoring Information Technology or other relevant studies
• Willing to be based in Cibitung, Bekasi
• Strong at IT Management skill especially at ITIL or CISA. SAP experience will be a significant plus point
• Excellent in Presentation, training and policy writing, also fluent verbal and written communication skills either in English or Bahasa is a must.
• Strong knowledge in database technology and business application
• Proven experience in the development, maintenance and support of the business application and IT Helpdesk management.

Please send your resume with photo (not more than 100KB) to:
kristavelly.simbolon@sea.ccamatil.com
Only relevant resume will be proceed further